CleanCloud Updates

You can now add Weekly and Bi Weekly subscriptions for your customers to sign up to.

These can be added in Pickup and Delivery > Subscriptions.

For further information on Subscriptions, you can use the link below.

https://cleansupport.zendesk.com/hc/en-us/articles/360006624597-Customer-Subscriptions

*Please note that an integration with Stripe/Clearent is required and the CleanCloud Professional subscription*

We have introduced a New Customer report in Metrics > Customers.

This will highlight information on your new customers which includes

• Their details
• No. of orders
• Last Order
• Total spend
• Sign up date

You can now add/delete subscriptions through the customer CRM.

To do this, you will need to search for the customer and click on the 'Subscriptions' tab from the dropdown you can then select the relevant subscription to add to the customers account.

*Please note you will need to be integrated with Stripe/Clearent in order to use the subscriptions feature and have the CleanCloud professional subscription*

The Xero integration has now been updated to include the following features.

1. Option to have separate bank accounts linked - When you set up the Xero integration you can now have separate accounts linked for Cash, Card and Check transactions
2. Automatically mark invoice as paid if marked as paid in Xero - Now if an invoice is marked as paid in Xero this will now mark it off as paid in CleanCloud. Please note that this will only work when marked as paid in Xero, it will not be updated in Xero if marked as paid via CleanCloud. This setting can be switched on in Settings > Admin > Accounting integration > Automatically Mark Invoice as Paid in CleanCloud When Paid in Xero

When you are detailing an order, you can now add upto three different types of stains and damages to an item.

To do this you will need to click edit on the item and select from the relevant dropdown, or alternatively you can use the fixed bar at the bottom of the New Order Page.

*Stains and Damages can be set in Settings > Products > Item Notes*

The Web Booking Tool has now been updated to include all features that can be found within the iOS/Android customer app.

This includes features such as

• Locker workflow
• Customer credits

*Please note that you will require a professional subscription in order to embed the web booking tool into your website*

If you have Bag Labels enabled to print out on New Orders. They will now print out with the Item Notes and Order Notes on the tags.

These bag labels can be printed via the receipt printer can be set to auto print via Settings > Printers > Receipt Printer > Auto Print Laundry Bag Tags

If you have a shared customer database in CleanCloud, when you merge a customer, this will merge all orders for that customer across all stores.

To merge a customer you will need to click on Admin > Admin Tools > Merge customer.

*Please note that only the main admin user can use the Merge Customer feature*

in Plant mode, users will now be able to see any photos that are attached to an order.

When looking at the orders a photo icon will appear next to the edit/update button. If users click on this a pop up will appear with the photo.

You can now limit which sections appear within Plant mode.

This will allow you to limit which orders users can see within Plant mode for example if you outsource to a tailor you can limit Plant mode so they only see those orders.

If you would like to do this, please reach out to the support team and they will be able to assist with your request.