Keep track of all new updates to CleanCloud
On the Ready page if you want to filter down your orders to look for which orders are for delivery specifically and if you want to filter orders by specific route you now have filtering options which allow you to do this!
Head to the Ready page, select the ‘All Orders’ dropdown and apply the filter Delivery or select any of your routes to see those specific orders.
If you are auto-charging saved cards on file when processing your orders from cleaned to ready, you will now have a visible message on the POS for you and your staff if the saved card on file failed to process.
The order will still move from cleaned to ready and the customer will automatically get a notification saying the card has failed, encouraging them to update their card info.
When refunding a customer you will now have the option to refund any credit used by the customer and you can see if any refunds have already been applied to their previous order.
You will see in the screenshot below the amount already refunded at the top and the check box at the bottom to return the store credit used.
You can now benefit from offering Physical Gift Cards to your customers at your store!
As with the E-Gift Cards, you will first need to create the gift card in the products section.
Go to Settings > Products page. On the Products page add a new product by selecting 'Add Product' at the top right corner.
Then, select 'Gift Card' from the 'Product Type' dropdown menu and fill in the required fields with your gift card details.
Once your gift card product has been created and you select the gift card product from NEW ORDER, you will find a dropdown to select either Digital Gift Card or Physical Gift Card.
The Physical Gift Card will give you a code that will be associated with the card for your customers to redeem later. You will have to write this code down for your customer.
You could apply this code to a business card you have on hand in the store or possibly gather a stack of pre-made gift cards with your business branding and include the code there.
You would simply need an easy way to include this code on a physical card you give to your customers.
If you want to charge your customers by card automatically as soon as their repeating invoice has been created automatically then you now will have the ability to do this!
Create the new invoice as ‘Repeating’ and tick the box where it says ‘Charge Card’ under ‘Auto Charge Saved Card’.
You can now send Business invoices to your integrated QuickBooks account.
First Head to Settings > Admin > Payments & Finances > Accounting Integration > Scroll down to QuickBooks and toggle on 'Show Send Invoice To QuickBooks Button for Invoices'
Once the switch is turned on, go to Settings > Invoices > (filter for business account invoices) and you will see a QuickBooks column and a 'Send to QB' button that will allow you to send over your business invoices to QuickBooks.
Specify which services you wish to offer in the app. An example could be Dry Cleaning only or Laundry per lb.
Head to Settings > Admin > Pickup & Delivery > General Settings > Scroll down to Customer Order Flow > Select from the dropdown Customer Only Selects Services > Add Service.
When a Customer creates an order there will be a large display of the Service with a title and description and the customer can select multiple services.
Each service might have extra hours for turnaround which will add to the number of hours between P&D for choosing time slots. If they select multiple services, we will use the service with the most extra hours to calculate the turnaround time.
For each service you can select whether a customer will select the number of bags, the number of items, or both.
We now have a new notification integration through WhatsApp.
Head to Settings > Notifications > WhatsApp > Click On Contact Support
To set up WhatsApp we need the following;
An active phone number that is not already linked to a WhatsApp business account. This number needs to be able to receive an SMS or call to receive a verification code.
(we can use a number that is linked to WhatsApp already BUT you will lose all related data on your WhatsApp business profile on your phone).
NOTE - once the number is linked to WhatsApp business, the customer will no longer be able to use the number on the WhatsApp mobile app
We also need to get the following details;
WhatsApp Business Profile Display Name:
Timezone In GMT:
Business Description (Optional):
You will now be able to view all the relevant information for your subscriptions. Displaying everything that you included when you first created the subscription plans. As you can see in the screenshot below all the new columns added give you a great overview of the subscription information set up.
If you ever have to refund an order you will now see a note displayed under the order refunded letting you know the Order has been refunded, the amount of the refund and the Order number created for the refund. This will all be under the Notes column.
