CleanCloud Updates

If you do not wish to automatically navigate to a customer's address in the driver app, you can switch off this feature by heading to the three lines at the top of the Driver app > Settings > Auto Navigate and select 'No'.

The driver will still be able to manually press the navigation button but it will no longer automatically open the navigation screen when you select Accept & Navigate.

If you go to the settings in your driver app you will be able to select if you wish to process 'One Order At A Time' or 'All Orders in Same Time Slot in Same Route'.

This gives you the option to either navigate to one order at a time, or to easily select each order in the same time slot hence making the process of optimizing the route for all these orders a lot faster.

Head to the three lines on the top left of the driver app > Settings > Select Action to enable the relevant setting.

Business invoices will now display all relevant customers tied to the business account and their relevant orders grouped together. At the top you will find the Business Name and underneath a breakdown of all customers that placed orders, the relevant order IDs, the order dates, with a breakdown of everything that was in their orders and the total cost for each customer’s orders as well as the total payment due for the business account.

If a customer has multiple orders for the same time slot, the driver will now see these orders grouped together. As you will see below there are three orders for the same time slot and the customer’s orders are grouped together. This will make the navigation to the orders much simpler!

If a customer has a pickup and delivery order scheduled for the same day and time (which is usually common for repeat pickup orders), you will now only need to accept & navigate to one of them rather than accepting and navigating to both.

Your drivers can take payment from your customers using the Driver app if necessary and you will be able to determine when that can take place.

Head to Settings > Pickup and Delivery > Driver App > Allow Payment in Driver App, and you can then select from a dropdown of options. 

These options will range from 'Pickup and Delivery', 'Delivery Only', 'Pickup Only', and 'Never'. We would recommend ‘Delivery Only’ as the best option. 

You will have the ability to toggle between the option to have the customers name show up on the driver app in the main feed.

Toggling the option on will show the customer's name in the main feed alongside their order number, their address and pickup or delivery time. 

You can activate this from Settings > Admin > Pickup & Delivery > Driver App > Show Customer Name in Main Feed.

When adding/editing a customer in the POS as well as in the customer app, the address section is now split into multiple sections. 

We have added a new section to the metrics page allowing the ability to easily see all unpaid orders and invoices. 

Head to Settings > Metrics > Unpaid 

In this section you will be able to filter by Order Status, Customers/Business Accounts, and a Day range. 

A total amount of all unpaid orders and invoices will be at the top and a breakdown provided below.

You will see unpaid orders on the left showing the customer name, how many orders are unpaid and the amount owed. You will be able to select the customer, take payment, make edits or see the itemised list of the items in the order.  

Similar to unpaid orders, on the right, you will be able to see unpaid invoices with the same options as unpaid orders with one difference. You will be able to click on the number indicated in the “invoices” column and send the invoice from this section to the customer or business account. 

One handy new feature for the Driver app is the ability to show the rack location on all delivery orders. 

This will allow your driver to easily know on which racks the relevant orders are in your store while looking at the driver app, so the driver can then collect them and deliver them to the customers. 

Head to Settings > Pickup & Delivery > Driver App > Show Rack Location for Delivery Orders and toggle on.