CleanCloud Updates

Experience streamlined order grouping with our latest enhancements! 🔄👚

-Racking from Cleaning Page: When racking from the Cleaning page, the system verifies if the customer has existing orders on the rack in the Ready page, notifying the staff accordingly.

-Scanning Orders to Rack on Ready Page: When scanning an order to the rack on the Ready page, the system checks if the customer already has other orders on the storage rack and notifies the staff if so.

To learn more, visit the guide: 'Activate Rack Prompt when Order is Cleaned'.

CleanCloud releases the latest version of the Driver App, v4.0.8, featuring robust push notification support. 📱🚚

Drivers receive instant push notifications for same-day pickup orders, streamlining their workflow and ensuring prompt response to new orders. Enable this in Settings > Admin > Pickup and Delivery > Notifications > 'Send Push Notifications to Driver App for New Orders'.

Explore further details in the 'Driver App' guide for an optimized delivery experience.

With the new Email Template Builder, you can now customize your online signup welcome emails. 📩🎉

Head to Settings > Marketing > Email Templates, and under Settings > Template Action, choose 'Welcome Email' for a personalized touch for your online signups. Exclusively for Grow and Grow+ plans.

For detailed insights, explore the guide in our helpdesk: 'Email Template Builder Guide'.

You have the option to enable automated welcome emails for new customers who sign up online or those added manually via the POS. Both the customer and the main admin email address associated with your account will receive a copy of this email.

📑 To learn more, visit the guide: 'Setting Up Welcome Emails for New Customers'.

Now filter orders by type: Pickup/Delivery vs. In-store. 🔍📊

Access the Search page by going to Settings > Search. Refine results by specifying 'Order Status' and 'Order Type', distinguishing between 'In-Store' and 'Pickup and Delivery' orders.

Learn more in the 'Search Page' guide.

Assign new pickup dates for repeat orders with the 'Reschedule Repeat Pickups to Date' feature. 📅🔄

While adding a 'Closed Date' in the Route settings, select an alternative date in 'Reschedule Repeat Pickups to Date'. Once this is set, the pickup date changes when the repeat order is generated, and customers are notified of the change.

For detailed instructions and additional information, check out our guide: 'Automatic Rescheduling for Store Closed Dates'.

Ensure smoother pickups by setting a reminder alert for customers. ✉️📅

Simply toggle the 'Send Pickup Reminder The Day Before' feature in Settings > Admin > Pickup and Delivery > Notifications for a friendly customer pickup reminder.

To learn more, visit the guide: 'Pickup and Delivery Notifications Settings'.

Now set default ready-by hours, not just days. ⏰💫

In addition to setting default ready-by days, you can also specify ready-by hours, providing more precise order management capabilities. Explore this feature under Settings > Admin > Workflow > General Settings > Default Order Ready By > now choose either 'Days' or 'Time'.

To learn more, visit the guide: 'Optimizing Workflow with Default Ready-By Settings'.

Exciting news! DoorDash time slots have been updated to a 1-hour window for enhanced flexibility. 🚚🕒

Now, customers can book 1-hour windows instead of the previous 3-hour requirement. Note: DoorDash integration is currently available in the US and Puerto Rico.

Configure your store's availability on Settings > Admin > Pickup and Delivery > DoorDash > Pickup and Delivery options, specifically under 'Business hours for Dashers'. For route-specific availability, explore Settings > Pickup and Delivery > Routes > 'Custom DoorDash Business Hours'.

Learn more about configuring DoorDash delivery windows in this helpful guide: 'Configuring DoorDash Delivery Windows'.

Introducing the new Monthly Summary Report feature on CleanCloud. 📊📬

Enjoy key metrics in a detailed monthly summary email, including paid orders, revenue, unique and new customers. Activate it on Settings > Admin > Notifications > General Settings > Send Monthly Summary Report.

To learn more, visit the guide: 'Automate Monthly Summary Reports'.