CleanCloud Updates

🕵️🔍 A Brand New Way To Search

We’ve added a new filter to the Search page.

Search by summary is now added for searching orders, this’ll help for the times when you have a garment laying around with no tagging. With search by summary you can easily find its owner in no time.

📑 To learn more, visit the guide: Search Page.

📍🚚 Route Selection on Pickups Page

Now, on the Pickups page, you can easily organize and filter your view by selecting specific routes.

Simply use the 'Filter Route(s)' dropdown to select one or multiple routes simultaneously.

📑 To learn more, visit the guide: Order Filtering Features.

📅🔍 Search by Cleaned Date

Now, on the Search page, you have the option to narrow down your search by the cleaning date.

Easily track order progress and find specific orders within a timeframe using the 'Cleaned After' and 'Cleaned Before' options.

📑 To learn more, visit the guide: Search Page.

🚚 ⏩️ Express Filter

Finding express orders is so much easier with our new Express Filter.

We've incorporated a new filter on the Cleaning Page specifically designed to display only express orders. We believe this’ll help you and your staff see what orders are most pressing.

📑 To learn more, visit the guide: Order Filtering Features.

🚚🔔 A New Pickup Notification

We've introduced a new notification for your customers, which will only be activated when pickup orders have been collected.

This additional notification aims to reassure customers by confirming that their order has been successfully picked up by the driver. Please note, if you opt for SMS notification, it will require an extra credit.

📑 To learn more, visit the guide: Order Update Notifications.

💬🤫 We’ve added Internal Notes

You can now leave internal messages in yellow within the Messages tab of the Customer CRM or the Driver App.

These are called 'Internal Notes' viewable to all staff but not the customer. Use these to communicate with staff on the next shift, leaving them updates on tasks.

📑 To learn more, visit the guide: Customer CRM.

💸👤 Credit Given Report Export

Export Feature Added: The Metrics page now allows you to export a report for credits given.

This report offers a comprehensive list of credits issued, detailing the date, staff member's name, customer amount, and the provided reason.

📑 To learn more, visit the guide: Data Export.

🗃️👤 Order Summary Popup in CRM

You can now easily check order summaries in both the 'Active Orders' and 'All Orders' tabs on the CRM page.

Simply click the pencil icon in the 'Order' column - this popup gives you quick access to essential order details and history.

📑 To learn more, visit the guide: Customer CRM.

🔎📈 New Detailing Report

We’ve created a new report that lives inside Cleaning Page.

The detailing report shows you a breakdown of all Detailing thats been done, enabling you to see more data about your customers, services, and staff.

📑 To learn more, visit the guide: Order Filtering Features.

🔐✉️ Login Security Enhancements

CleanCloud now requires email confirmation if the login IP address appears suspicious.

If a login IP address seems suspicious, you'll be prompted to confirm the login by entering a code sent to your email address.

📑 To learn more, visit the guide: Securing Your CleanCloud Account & Troubleshooting Access.

🎨✨ Introducing CleanCloud's New Website Builder

Exciting news for all CleanCloud users—introducing our brand-new website builder!

Create a personalized website for your laundromat or dry cleaning business where customers can easily make online bookings and learn more about your services.

-Make the most of our customizable templates, SEO optimization, AI-enhanced images, and much more.

-Available now within your CleanCloud account—get started today!

For a guide on how to setup your website, visit our help desk article.

🛠️💻 Enhanced Booking Tool Integration

With the new website builder, we've improved the booking tool to seamlessly integrate with your booking page.

We've removed the grey background and logo to better align with your current design elements and settings.

For a guide on how to setup your website, visit our help desk article.

⬆️🤑 Upcharges Are Now Importable

Upcharges are now added to the long list of importable data in CleanCloud.

Import as many as you’d like but remember to include the product ID if they're product-specific, or leave the column blank if the Upcharge applies to all products.

📑 To learn more, visit the guide: Upcharges Import.

💳 🔍 Charge Cards From Search

You can now charge saved cards straight from the Search page making collecting payments easier than ever.

This feature is currently enabled for customers with integrated payments using CleanCloud Pay and Clearent.

📑 To learn more, visit the guide: Search Page.

🔆🔍 Yellow Highlight for Express Orders

Express orders will now be highlighted in yellow on both the Detail Page and the Cleaning Page.

This update also applies to online orders that include an express fee.

📑 To learn more, visit the guide: In-Store Express Orders.

💸🚚 Introducing Non-Payment Integration Subscriptions

Subscriptions without an integrated payment is now possible.

Subscriptions can now be created and added to customers in stores without integrated payments. The value of the subscription will be shown in the unpaid invoices page, staff will have to collect the subscription in cash and mark the invoice as paid.

📑 To learn more, visit the guide: Customer Subscriptions - Setting up a New Subscription.

🗺️📍 GeoFence Mile Radius Presets

For your pickup and delivery service, you can now add a geofence for a route via our new preset buttons.

These new presets allow you to easily set a circular geofence around a store with a radius of 3, 5, 10, or 15 miles. This is particularly useful for stores that use DoorDash with a delivery mile limit.

📑 To learn more, visit the guide: How to Set Up and Customize Routes for Pickup & Delivery.

🚀🌀 Machines Page Enhancements

Exciting updates have been introduced to our Drag-and-Drop Machines Page, aimed at simplifying laundry order management through added features.

Here's a snapshot of what's fresh:

• Improved Splitting Functionality: The Machines page now allows for splitting a single order across multiple machines and stages, enhancing workflow efficiency and order tracking. Additionally, you can opt to keep orders in the 'To-Do' list as part of it progresses to the next stage. Furthermore, multiple orders can now be assigned to a single machine simultaneously.
• Enhanced Order View Filtering: You can now easily filter and display specific orders by clicking on the card number within the order card, providing enhanced efficiency and management.

📑 These updates are just a preview of what's new. For more details, explore our comprehensive help guide: Drag and Drop Machines Page.

💰✔️ Cash Up Permissions Update

We've enhanced the User Permissions feature to offer two distinct Cash Up permissions.

• Cash Up: Users have full access to the cash up page and features.
• Cash Up Confirm: Users can review and confirm completed cash up values, particularly beneficial for finance or management verification.

This is particularly beneficial when adding a new user or adjusting their current permissions.

📑 To learn more, visit the guide: User Permissions Guide.

Enhanced Order Assembly Management Across Racks

In Plant and Store Assembly, now displays all racks for an order on completion if garments are split across multiple racks. This enhances efficiency in retrieving garments for storage.

📑 To learn more, visit the guide: 'Assisted Assembly Feature'.