CleanCloud Updates

In Settings > Admin > Pickup and Delivery > General Settings, if you are using our ‘Customers Only Selects Services’ option, you can tie upcharges to the relevant services you offer. When adding or editing a service, choose a product from the list and then choose the relevant upcharge to tie to it. Your customers can then choose if they want the add-on/upcharge on the service they selected when they place an order with you.

When marking the order as paid by check on the Invoices page or when on the Ready page, you will have the ability to enter the Check Number. This number is used to keep a record of the reference of the payment by check. Have a look at this article for more info: https://help.cleancloud.com/en/articles/7942086-check-number-for-invoices-and-ready-page

When creating the routes for your Pickup and Delivery Service, instead of creating a geofence, you can now simply enter the zip codes of the area you wish to serve for your route. 

You can consult this article for more information: https://help.cleancloud.com/en/articles/7941985-zip-codes-for-geofences

You can now delete and view deleted messages in the POS by heading to the message box icon next to the i symbol in the top right corner of your screen. 

You will find a trash can icon next to the message allowing you to delete and another box that says view deleted taking you to any messages that have been deleted.

After performing a cash-up for your store you can now come back and see all the coins/notes that were in the previous cash-up.

Go to the ‘Declared Cash’ number highlighted in blue to be taken to see the Declared Cash Denominations. 

When weighing laundry products there is now a “Wet Weight” button.

If any of the bags being weighed was originally assigned as wet, then staff will be asked to reweigh before marking the order as cleaned.

You will now have the option to call your customer's second phone number just in case they happen to not answer the primary number on file. You will see two phone options at the top of the driver app when looking at a customer's order. 

You can now capture a secondary phone number for your customers to include a mobile number or business number for customers. You can add the secondary number when adding a new customer or editing an existing customer.

When a new pickup order is placed it will be highlighted in blue on your navigation bar with a blue circle until you visit the pickups page. This is to ensure that you do not miss any new pickup orders that come in.

You can add a re-weigh option on the Ready page when a customer comes to collect an order prompting your staff to re-weigh the laundry bags one more time to ensure the whole order is there.

You will be able to see the original weight and compare it to the current weight of the order.

To set this up go to Admin > Workflow > Ready Page > Prompt For Re-Weigh When Giving Order to Customer.