CleanCloud Updates

A customer wants their order delivered instead? Grace can take it from here.

Grace can now turn an existing in-store order into a home delivery, right in the middle of a phone call. She checks the available delivery slots, updates the order and delivery fee. No need for your team to jump in and handle it manually.

But that’s not all.

💳 Payments made simpler. Grace can now text new CleanCloud Pay customers a secure link to save their card, making it easier to get set up.

📅 Bookings with confidence. Grace checks live availability for the customer’s route, helping them find a suitable pickup or delivery slot without your team lifting a finger.

🌍 A more personal welcome. Canadian callers are greeted in a way that reflects their province, with French greetings for Québec. And when a customer prefers another language, Grace makes it easy to switch just as she always has.

From changing how an order gets home to helping customers get started with payments, Grace is taking on more of the everyday work that keeps your store running.

Your team has enough to do. Let Grace handle the calls. ☎️

How Voice works →

How to set up Voice and route calls →

Customer asking about a charge? Wondering when that payout lands? You'll have the answer in seconds.

If you use CleanCloud Pay, you can now search for transactions and payouts right from Advanced Search, just like in Classic. When a customer asks about a charge, or you want to check when money will reach your bank, there's no more digging through reports.

Open Search (⌘K or Ctrl+K), select Advanced Search, then choose transactions or payouts from the Search Type dropdown.

How to find anything with Search →

No counter? No problem. Mobile is officially out of beta.

You can now run your store from your phone. Create and edit orders, check the Delivery page and its map, move orders through your machines, reply to customers in the Inbox, and clock in and out, all without being at the counter. The Delivery page groups orders by time slot, which makes a busy day easier to follow on a small screen.

There's nothing to install. Open www.POS.cleancloudapp.com in your phone's browser and sign in as usual. For an app-like feel, add it to your home screen.

How to use CleanCloud on your phone →

Juggling your machine app and your POS? You don't have to anymore.

You can now connect Alliance machines (Speed Queen, Huebsch, IPSO and Unimac) and FasCard to the new CleanCloud, and start machines straight from CleanCloud. Your machines and orders stay together in one place, so your team spends less time switching between systems.

To set it up, go to More > Settings > Workflow > Wash & Fold and find Machine Integrations. For Alliance, you'll need API access from Alliance and your Location ID. For FasCard, you'll connect each station in More > Hardware > Laundry Cards first. The article below walks you through both.

Wash & Fold Settings →

Sitting on a list of emails from your Wi-Fi sign-ins? It's time to put them to work.

Marketing Groups can now include people who aren't customers yet, like the emails you've collected from Wi-Fi sign-ins. Add them to an Automated Flow to welcome them and turn them into customers. Create a group in More > Marketing > Marketing Groups with New Group.

Automated Campaigns are also back under a new name, Scheduled Messages. Set up a message once, like a birthday offer, and it sends on its own schedule by SMS, email or push. And there are two new audience rules, so you can target customers who have a Repeat Pickup or a Subscription.

How to send marketing messages and automated flows →

The Full Detail window has got soooo much more powerful

You can now switch between products without closing it. Each item is numbered, like Shirt 1 and Shirt 2, and the Apply button has moved to the bottom right. We’ve also added a new Issues tab to the Orders page, so you can see, manage and create order issues all in one place.

And if a heat-seal product is missing its barcode when you submit, CleanCloud will now tell you exactly which items need one.

Fewer missed tags, fewer surprises at collection. 🏷️

Experience the new CleanCloud →

The training videos are back, and they’ve brought a friend.

Cleo, our new mascot, is here to help your team find their way around:

🎓 Training Mode: You can put any user into Training Mode from the Users page, and Cleo will appear around CleanCloud with helpful tips right where they need them. with hints to Learn more about this page with a handy video to help.

📚 The Training page is back, and new stores get a Learn the basics bar on the homepage.

New staff can learn CleanCloud at their own pace, with help on every page. That means less time spent training from you, and a team that gets confident at the counter sooner. 💙

Experience the new CleanCloud →

Training Page →

CleanCloud Beta

You can now access Inbox, Tasks and Customer Search from mobile, with a mobile-friendly CRM making it easier to find customers and get things done while you’re away from the counter. We’ve also added a User Profile section, including clock in and clock out, so more of your day-to-day workflow can happen straight from your phone.

And we’re still making improvements to what you can access from the CRM as we continue building it out.

Your phone just became a much more useful part of the store. 📱

Experience the new CleanCloud →

CleanCloud is now multilingual.

Each user can choose their own language, so everyone on your team can use CleanCloud in the language they’re most comfortable with, without changing it for anyone else.

For now it's CleanCloud's most commonly used languages with more coming later

Experience the new CleanCloud →

We’re continuing to bring more of the CleanCloud you already know into the new Version.

You can now upload custom Product Icons, create and edit your Promo Carousel, and use printed barcodes as part of your workflow.

And we’re not stopping there. More familiar CleanCloud workflows are making their way across every week.

Experience the new CleanCloud →