CleanCloud Updates

Route Planner & Driver App Updates

🚚 Driver App Optimizations: Grow and Grow+ customers can now opt for Google Maps or Route Pro in the Driver App or POS for efficient pick-up and delivery planning.

🗺️ Route Planner Enhancements: Enjoy several updates, including grouping orders by time slot, optimizing multiple routes simultaneously, and specifying vehicle engine types for deliveries.

⏰ Driver ETA Notifications: Route Pro now also sends Driver ETA to customers via 'Driver On Their Way Notifications' through email, SMS, and push notifications.

Item Notes for Garment Tags

You now have the option to include item notes on garment tags, allowing you to document specific details like stains or damage associated with the tagged item. 🏷️🗒️

For detailed instructions and additional information, check out our guide: 'Garment Tags'.

Machines Page Enhancements

Simplify your workflow by assigning orders seamlessly to washers, dryers, folding tables, or ironing tables. 👕🌀

🔄 Update: Upon completion of the dryer cycle, a green + button facilitates additional cycles if required.

For detailed insights, explore the guide in our helpdesk: 'Drag and Drop Machines Page'.

Racking Efficiency Updates

Experience streamlined order grouping with our latest enhancements! 🔄👚

-Racking from Cleaning Page: When racking from the Cleaning page, the system verifies if the customer has existing orders on the rack in the Ready page, notifying the staff accordingly.

-Scanning Orders to Rack on Ready Page: When scanning an order to the rack on the Ready page, the system checks if the customer already has other orders on the storage rack and notifies the staff if so.

To learn more, visit the guide: 'Activate Rack Prompt when Order is Cleaned'.

Driver App Push Notifications

CleanCloud releases the latest version of the Driver App, v4.0.8, featuring robust push notification support. 📱🚚

Drivers receive instant push notifications for same-day pickup orders, streamlining their workflow and ensuring prompt response to new orders. Enable this in Settings > Admin > Pickup and Delivery > Notifications > 'Send Push Notifications to Driver App for New Orders'.

Explore further details in the 'Driver App' guide for an optimized delivery experience.

Personalize Online Signup Welcomes

With the new Email Template Builder, you can now customize your online signup welcome emails. 📩🎉

Head to Settings > Marketing > Email Templates, and under Settings > Template Action, choose 'Welcome Email' for a personalized touch for your online signups. Exclusively for Grow and Grow+ plans.

For detailed insights, explore the guide in our helpdesk: 'Email Template Builder Guide'.

Setting Up Welcome Emails for New Customers

You have the option to enable automated welcome emails for new customers who sign up online or those added manually via the POS. Both the customer and the main admin email address associated with your account will receive a copy of this email.

📑 To learn more, visit the guide: 'Setting Up Welcome Emails for New Customers'.

Search Page Updates

Now filter orders by type: Pickup/Delivery vs. In-store. 🔍📊

Access the Search page by going to Settings > Search. Refine results by specifying 'Order Status' and 'Order Type', distinguishing between 'In-Store' and 'Pickup and Delivery' orders.

Learn more in the 'Search Page' guide.

Automatic Rescheduling for Store Closed Dates

Assign new pickup dates for repeat orders with the 'Reschedule Repeat Pickups to Date' feature. 📅🔄

While adding a 'Closed Date' in the Route settings, select an alternative date in 'Reschedule Repeat Pickups to Date'. Once this is set, the pickup date changes when the repeat order is generated, and customers are notified of the change.

For detailed instructions and additional information, check out our guide: 'Automatic Rescheduling for Store Closed Dates'.

Send Pickup Reminder The Day Before

Ensure smoother pickups by setting a reminder alert for customers. ✉️📅

Simply toggle the 'Send Pickup Reminder The Day Before' feature in Settings > Admin > Pickup and Delivery > Notifications for a friendly customer pickup reminder.

To learn more, visit the guide: 'Pickup and Delivery Notifications Settings'.

Advanced Ready-By Options

Now set default ready-by hours, not just days. ⏰💫

In addition to setting default ready-by days, you can also specify ready-by hours, providing more precise order management capabilities. Explore this feature under Settings > Admin > Workflow > General Settings > Default Order Ready By > now choose either 'Days' or 'Time'.

To learn more, visit the guide: 'Optimizing Workflow with Default Ready-By Settings'.

DoorDash Time Slot Update

Exciting news! DoorDash time slots have been updated to a 1-hour window for enhanced flexibility. 🚚🕒

Now, customers can book 1-hour windows instead of the previous 3-hour requirement. Note: DoorDash integration is currently available in the US and Puerto Rico.

Configure your store's availability on Settings > Admin > Pickup and Delivery > DoorDash > Pickup and Delivery options, specifically under 'Business hours for Dashers'. For route-specific availability, explore Settings > Pickup and Delivery > Routes > 'Custom DoorDash Business Hours'.

Learn more about configuring DoorDash delivery windows in this helpful guide: 'Configuring DoorDash Delivery Windows'.

Automate Monthly Summary Reports

Introducing the new Monthly Summary Report feature on CleanCloud. 📊📬

Enjoy key metrics in a detailed monthly summary email, including paid orders, revenue, unique and new customers. Activate it on Settings > Admin > Notifications > General Settings > Send Monthly Summary Report.

To learn more, visit the guide: 'Automate Monthly Summary Reports'.

Email Template Builder

Unleash the power of personalized marketing with CleanCloud's new Email Template Builder! 🎨📈

Create custom templates effortlessly for impactful email campaigns. Exclusively for Grow and Grow+ plans. Find it in Settings > Marketing > Email Templates.

For detailed insights, explore the guide in our helpdesk: 'Email Template Builder Guide'.

Automated Pickup & Delivery Fees (POS)

POS now automatically assigns pickup/delivery fees to orders! 🚚🔄

When creating a new pickup/delivery order in the POS, the system applies delivery fees based on standard/custom route/locker fees, subscriber privileges, or free delivery based on the subtotal amount.

To learn more, visit the guide: 'Creating Pickup & Delivery Orders in CleanCloud POS'.

CleanCloud POS App Update

Experience improved performance and added features on your iPad or tablet. 📱🌐

Manage your business on iPad/tablets with improved features, including camera support for photo uploads. Download from Google Play or the Apple App Store for a better experience. Access anytime, anywhere.

To learn more, visit the guide: 'Mobile CleanCloud POS App'.

Automated Reschedule Notifications

Introducing automated reschedule notifications for store closures. 📅🔔

If a customer's repeat pickup falls on a closed date, our system automatically notifies them to reschedule. Easily manage closed dates in Settings > Admin > Pickup and Delivery > Routes. On closure days, flagged orders trigger customer notifications, ensuring a smooth rescheduling process.

To learn more, visit the guide: 'Automatic Rescheduling Notifications for Store Closed Dates'. Streamline orders during closures, perfect for holidays!

Photos on Digital Receipts

Order photos now show on digital receipts. 📸📱

Enable this by going to Settings > Admin > Notifications > Send Link to Digital Receipt in the Email and SMS tabs. Once activated, photos from POS or Driver App orders will be visible at the bottom of the digital receipt.

Dive into our 'Digital Receipt Setup' guide to learn more.

Release Forms Enhancements

We're happy to announce the recent enhancements to our Release Form feature. 🚀📄

🥇 First Order Release Form: Automatically include release forms in a customer's initial order to ensure awareness of basic store terms and conditions. This can be set on Settings > Hardware > Receipt Printer > Release Forms > Release Form on First Order.

📧📲 Release Forms in Digital Receipts: Include release forms in Email or SMS receipts by enabling 'Send Link to Digital Receipt' in Settings > Admin > Notifications > Email/SMS.

✍️ Digital Signatures on POS: Activate the 'On Screen Sign' feature to enable customers to digitally sign the release form during checkout using the mouse cursor (for computers) or touchscreens (on tablets and iPads).

For a detailed overview, refer to our 'Creating Release Form' guide.

Setting Up a (1099) Contractor in CleanCloud Payroll

CleanCloud Payroll now supports 1099 Contractors. Effortlessly handle payroll for both W-2 Employees and Contractors through Gusto. 🚀💼

Dive into the comprehensive guide to discover how to set up and manage W-2 Employees and 1099 Contractors through Gusto: 'Setting Up a (1099) Contractor in CleanCloud Payroll'.