Keep track of all new updates to CleanCloud
Subscriptions just got an upgrade!
Now, when a customer joins a subscription through the Web Booking Tool, you can:
• Set an action to take them straight to their next step, like creating a repeat pickup, or placing an order.
• Show a custom message to welcome them—whether it’s friendly, informative, or just a little cheeky.
A better way to make subscriptions more seamless and engaging!
Great news - your digital receipts just got an upgrade!
Previously available only via email and SMS, our latest update lets you deliver digital receipts directly through WhatsApp. Now, your customers receive order updates and digital receipts in one instant message.
To set it up, navigate to your WhatsApp settings and enable the Send Link to Digital Receipt option. Once enabled, a digital receipt link will be sent automatically when an order is marked as cleaned and ready, or you can send it manually using the new Send Receipt feature.
Note: WhatsApp must be enabled in your store.
Take cycle management to the next level!
You can now create sub-cycles within your main cycles on the Machines page. Perfect for setups like “Delicates” with options for “Hot” or “Cold.” Stay organized and tailor your cycles effortlessly!
Our web booking tool just got a major upgrade! This sleek UI/UX overhaul is designed to boost customer conversions, enhance their experience, and make CleanCloud smoother than ever.
🚀 What’s New?
• Smarter Turnaround Times – Product extra days set in POS now factor into turnaround calculations.
• Seamless Account Claiming – If a customer already has a POS account, they can claim it instead of resetting their password.
Activate today in Admin → P&D settings → General Settings → Order Flow.
Your order sales export just got an upgrade! The Prepay Amount is now included, making it easier than ever to dive into your payment details and stay on top of your finances.
We’ve added an Order Type filter to the Cleaning page, just like the one on the Ready page. You can now easily filter orders by Order Method such as, In-Store, Delivery, or Lockers, as well as their Route Assignment, helping you manage workflows more efficiently.
We’ve introduced powerful new rules to supercharge your marketing campaigns:
• Customer has not left a review
• Customer has left a review (with the ability to select a score range)
• In-store order count (excludes Pickup & Delivery orders)
These rules are now available across the entire marketing suite, giving you more flexibility to target the right customers effectively.
Automate to Elevate: With Automated Flows, transform every customer interaction into a seamless journey toward loyalty and satisfaction.
Automated Flows allow you to create powerful email campaigns with if/else logic. Set triggers, conditions, and actions to design custom customer journeys. For example, send a welcome email when a customer registers, followed by targeted offers based on their activity.
Track each Flow’s trigger point, active status, and customer progress in the Marketing tab. Save time, boost engagement, and build loyalty automatically.
Now you can share crucial updates with ease—no opt-in required.
When crafting a one-time Marketing message, you have the option to select the message type, which can be either Marketing or Informational Notification.
Informational Notifications simplifies the process of sharing crucial updates with all customers who meet the eligibility criteria, regardless of their marketing opt-in status. For instance, notifying customers on Route 7 about a canceled service becomes a straightforward task. Try it out and keep everyone in the loop effortlessly.
The inbox has been completely redesigned to enhance your workflow and make customer communication seamless. Featuring a new tabbed design and brand-new actions, the updated inbox helps you effortlessly prioritize messages and respond faster than ever.
This update ensures you can focus on delivering exceptional customer service with a more intuitive and organized interface.
